I’ve been through my fair share of job applications and interviews. If you’re anything like me, getting those rejection emails can make you wonder, “I did everything right — why didn’t I get the job?” You might end up consoling yourself with, “Well, it’s their loss.”

Now that I’ve experienced the hiring process from the other side of the table, I get it. Even the smallest details can tip the scales in a hiring decision. The focus often isn’t just about finding someone great — it’s about avoiding the potential cost of hiring the wrong person.

Managing people is challenging enough, but managing someone who turns out to be a poor fit? That’s a different level of difficulty altogether.

Finding the right people is tough, but it’s at the heart of building a great company. And it’s not just about skills and talents.